General
How to contact you?
There are our contact information and our social media accounts at the bottom of the website. You can contact us in any way you like.
Do you have a minimum order quantity? Why?
Yes, the minimum order quantity for our custom products is 100pcs.
As you know, we are a supplier from China. If you order a small quantity, the shipping cost will be very expensive. At the same time, custom products generally need customized mold.
Due to these two factors, the final unit price of the product may exceed your budget. Therefore, we have set a minimum order quantity.
Do you have public molds?
Of course, we have public molds that do not require you to pay for mold opening fees.
Can I place an order for the products on your website?
The copyright of the custom products on our website belongs to the user, and we do not sell them to the public. Orders can only be placed by the original customer.
Can I have a factory inspection if I have a large order?
Of course, we provide factory inspection services for customers with large orders. You can inspect the factory through video conferencing, or you are welcome to come to China for on-site inspection.
Customization
What is the order process?
Custom design - First determine the product design.
Sample - Make samples for you to check.
Confirm the order - start mass production after confirming the sample.
Deposit - 30% deposit before mass production.
Remaining payment - pay the balance in full after inspection and before delivery.
Transportation - We will deliver the goods directly to your designated location.
After-sales service - We will provide you with a shipping number for real-time tracking. If there are any problems with the goods, you can contact us.
Can we customize our logo on the product?
Of course, we can customize logos on almost all of our products.
Can you help me with the design?
Of course, if you have an idea or a design sketch, we can help you design it. This requires more communication with our sales representative to make your design more satisfactory.
In what format should I send my design?
We accept file types such as AI, PDF, PNG, JPG, JPEG, and CDR. If you have a vectorized file, that would be best.
Can you provide professional Pantone color card selection?
We usually recommend that you go to the Pantone official website to select colors. You can also directly enter www.pantone.com/pantone-connect to make your selection. We will strictly produce according to the color number you provide.
Does the custom product include packaging?
We usually provide free OPP bags, but if you choose exquisite packagings such as velvet bags or leather boxes, you will need to pay an additional packaging material fee.
What is the price of your custom products?
Due to the different materials and processes used, our prices will also vary. The mold cost will also vary depending on each custom design. Therefore, you can send us your design and we will provide you with an exclusive quotation.
Service
Do you provide rush service?
We do provide expedited service. If you need your product urgently, please inform our sales representative and note that expedited service requires an additional fee.
I have a problem with my order, how can I solve it?
Don't worry, please contact your sales representative, including sending order numbers, packaging and any questions about the product. You can also communicate with us through the live chat feature at the bottom of the site.
Can I get a sample picture for confirmation before mass production?
Of course. After receiving your order, we will make a sample first and will not proceed with mass production until we receive your confirmation.
Can I purchase everything from you?
Of course, we will do our best to meet all your purchasing needs. Please tell us your requirements in as much detail as possible.
Do you provide after-sales service?
Of course, we are known for our excellent service. Our after-sales service period is one month after you receive the goods. During this period, if there are any problems with the product, you can contact us at any time.
How long will it take for me to receive my product?
Custom products generally go through the following process:
design (1 day),
production (11-15 days),
transportation (3-30 days), and customs clearance (1-3 days).
If your design is more complex and requires more processes, additional time will be needed. For specific delivery times, please consult your sales representative in detail.
Payment
What forms of payment do you accept?
We accept Visa, MasterCard, Paypal, T/T, Western Union, and Alibaba Trade Assurance.
What is your payment method?
After confirming the order, 30% prepayment is required and the remaining 70% balance must be paid before shipment.
Do you accept credit sales?
We are sorry but we do not accept credit sales.
Quality
What should I do if there is a problem with the quality of the product I received?
If we confirm that it is a quality issue caused by production, we will make up the quantity for you.
However, if the quality issue is caused by improper use, it is not within our compensation scope.
Shipping
What shipping methods do you have?
We can provide transportation methods such as express delivery, air transportation, sea transportation, rail transportation, and road transportation.
Which express companies do you cooperate with?
We can cooperate with companies such as FedEx, DHL, UPS, and TNT.
Can I use my own transportation account?
Of course, you can provide us with your account and we will arrange the shipment. Alternatively, we can provide the address and you can arrange for the factory to pick up the goods directly.
Can I track the logistics information of my order?
Of course, our sales representative will send you the tracking information of the goods by email after shipment.